Last Updated: April 1, 2025.

We are committed to protecting your privacy.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.twin-city.ca (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect the following types of information:

a. Personal Information

When you visit our Site, sign up for promotions, make a purchase, or interact with other services on the Site, we may collect personally identifiable information, such as:

• Name
• Email address
• Phone number
• Payment information (if applicable)
• Shipping and billing address

b. Non-Personal Information

We may also collect non-personally identifiable information, such as:

• IP address
• Browser type
• Device information
• Cookies and usage data

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze Site usage, and personalize content. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Site.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services
• To process transactions and deliver products/services
• To communicate with you, including sending emails and promotional material (if you have subscribed)
• To improve the Site and enhance user experience
• To Monitor usage and prevent fraud
• To comply with legal obligations

Sharing Your Information

We may share your personal information with third parties under the following circumstances:

• Service Providers: We may engage third-party companies and individuals to facilitate our services, such as payment processing, shipping, email communication, and data analysis.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests (e.g., court orders).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

We will never sell or rent your personal information to third parties.

Data Security

We take the security of your personal information seriously. We use industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to applicable legal obligations.
• Opt-Out: You may opt out of receiving promotional emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.

If you wish to exercise any of these rights, please contact us at info@twin-city.ca

Third-Party Links

Our Site may contain links to external websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practicies of third-party sites. We encourage you to review the privacy policy of any website you visit.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will update the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Twin City
info@twin-city.ca
807-344-8651
637 Squier Street, Thunder Bay, ON  P7B 4A7